can I access a signed document that someone else sent?

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I co-worker sent a form to a client..........but the co-worker is now of vacation and cannot access docusign. Is there a way for me to pull the signed form from her docusign link?

eSignature

C

Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you need access to a signed document that someone else sent.

If both users are in the same account, you will need to have Shared Access to Envelopes set between the users.

If you do not see it, your Admin will need to Manage Shared Access to Envelopes.

If the users are not on the same account, there is no option to share the envelopes, you will need to have the username and password of the DocuSign account.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you need access to a signed document that someone else sent.

If both users are in the same account, you will need to have Shared Access to Envelopes set between the users.

If you do not see it, your Admin will need to Manage Shared Access to Envelopes.

If the users are not on the same account, there is no option to share the envelopes, you will need to have the username and password of the DocuSign account.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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C

Community Member

Legacy User

Thanks for the help! I'll contact our Admin.

Have a great week,

Donna

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.