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Docusign Employee
Community UserDocusign Employee
Legacy User
October 3, 2019
Solved

Can an admin retrieve any envelope sent by a user on the account?

  • October 3, 2019
  • 1 reply
  • 375 views

As an admin, can I find a document that was completed 6 months ago by a user on our corporate account, even if I don't have shared access to the users inbox? If so, how would I go about accessing those documents? Is there a time limit before docs archive, and how is the archive accessed?

Thanks!

Best answer by Community Expert

DocuSign Admins could locate Envelopes through Reports for any DocuSign User but that will not provide access to the envelope document. You must create a share to that User's envelopes to locate and review that Users sent envelopes.

As I understand it the envelopes can be purged but I do not know of an Archive feature in DocuSign. Unless you close the account or the Sender/Recipient deletes the envelope the envelope is within DocuSign forever, you just need to make sure the filter applied to any Search is set appropriately to include older timeframes. Current filters go back only 6 months by default.

1 reply

Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
October 3, 2019

DocuSign Admins could locate Envelopes through Reports for any DocuSign User but that will not provide access to the envelope document. You must create a share to that User's envelopes to locate and review that Users sent envelopes.

As I understand it the envelopes can be purged but I do not know of an Archive feature in DocuSign. Unless you close the account or the Sender/Recipient deletes the envelope the envelope is within DocuSign forever, you just need to make sure the filter applied to any Search is set appropriately to include older timeframes. Current filters go back only 6 months by default.

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