I sent a document to two recipients both with the same email address. The first recipient received and signed the document. The second recipient did not receive the document and I got a message saying "Auto Responded: Correct to fix email address errors." How can this be if both recipients had the same email address and the first recipient received the document?
Hi, Welcome to the DocuSign Support Community!
It may help to do a (https://support.docusign.com/en/guides/ndse-user-guide-correct-documents) correction on the envelope and (https://support.docusign.com/en/guides/ndse-user-guide-signing-order) set a signing order to it. Let us know if that helps.
Thank you. DonnaDocuSign Support Community Moderator
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