Attachment combination for Certificate & Summary page

Hello ​@justinwicker,

I trust all is well. Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to reassure you that we are fully committed to providing you with the best service possible. 

I understand you found a Community post where Docusign does not combine the Certificate of Completion and Summary into one PDF via email attachment, and you would like to know if this is still the case. I wholeheartedly apologize for the inconvenience this has caused you. 

The behavior is expected from the eSignature application. The reasoning behind not including an option to combine the PDFs into one document within the email notification is that this has proved to cause errors when a combined file is too large and we are preventing these issues. However, downloading the combined PDF is available from the sender/recipient’s Docusign account. More information here: Download and print a document that you received | eSignature

Nevertheless, feedback that can improve our users’ experience is always welcome. Your input is valuable to us, and I encourage you to consider submitting your idea for review by our development team for possible implementation.

If you’re a Docusign Administrator for a corporate plan, you can file your request through a support case or by contacting your Account Team. Otherwise, we invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

​

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@justinwicker,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Let us know if you need further assistance.

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.