Back to Docusign.com
Hello,
Thank you for reaching out here in the DocuSign Community.
If a user sends via email only, SMS allotment doesn't decrease.
If a user sends via SMS (or SMS+email) then they are consuming:
- 1 eSignature envelope.
- 1 SMS envelope.
The SMS envelope encases the eSign envelope.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Thank you. Still a bit confused. Just 1 SMS = 1 SMS and 1 Esign? Just 1 Esign = 1 Esign? Wondering what else SMS's can be used for than if they uses the Esign allotment.
Ray
Hello,
I apologize for the inconvenience, but yes, when an envelope is sent only via email SMS allotment doesn't decrease, only when you use the SMS delivery, the allotment decreases.
In general, we also have authentication using SMS.
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.