Anyone know what to do when you receive this error: na2.docusign.net refused to connect.

Forum|Forum|7 years ago
March 10, 2019
4 replies
301 views

eSignature

Best answer by Community Expert

What exactly are you attempting to do when you receive this error? Login to your account? Create an envelope? Upload a document?

Typically the first thing I do is check the following DocuSign Status link to see if there are any outages...

https://status.docusign.com/

Then check for any internal issues like Internet connectivity, check with other employees to see if they have the same issue, then file a DocuSign Support case if the issue persists and it is not an internal issue.

C

Community Expert

Answer

Docusign Employee

What exactly are you attempting to do when you receive this error? Login to your account? Create an envelope? Upload a document?

Typically the first thing I do is check the following DocuSign Status link to see if there are any outages...

https://status.docusign.com/

Then check for any internal issues like Internet connectivity, check with other employees to see if they have the same issue, then file a DocuSign Support case if the issue persists and it is not an internal issue.

C

Community Member

Legacy User

I have 2 accounts, the one I just typed is my corporate account

C

Community Member

Legacy User

Apologies but your post did not specifically state the issue that you are having, could you update with the error or issue that you are currently seeing or question you have?

C

Community Member

Legacy User

I had the same issue. Figured out I needed to allow 3rd party cookies for Docusign and Zipforms in order for it to not show me the Frownie Face Icon. It is probably wise to not allow 3rd party cookies for any site, but as long as you approve it for websites you want to work, then all is right with the world.

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