Skip to main content
  • Home
  • Community
  • Core Capabilities
  • eSignature
  • After the document is signed, the Envelope ID watermark appears on the top of each page. However, our company's document template has the title of the document at the exact same spot. Is there a setting to move the Envelop ID watermark elsewhere?
After the document is signed, the Envelope ID watermark appears on the top of each page. However, our company's document template has the title of the document at the exact same spot. Is there a setting to move the Envelop ID watermark elsewhere?

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to move the envelope ID from the top of each document.

Sure, this is very possible. The envelope ID can be removed with the correct account settings in both user-facing and backend-facing: https://support.docusign.com/s/document-item?bundleId=gbo1643332197980&topicId=erv1578456367288.html&_LANG=enus

Please note that already completed documents can not be modified.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Thank you Nathaly for the hint on the setting. But even as an administrator, i can't enable the setting option.Impossible to tick the box

Hello,

Thank you for reaching back.

If the option is not available it could be due to your plan type, in that case please contact Customer Support to have it changed in the backend if possible: https://support.docusign.com/en/contactSupport

  1. Select Open a Support Case at the top of the page.
  2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
  3. Log in using your Product credentials (email and password) and select Continue:
    1. The DocuSign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
    2. Have issues logging in? Try these troubleshooting steps.
  4. Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
  5. Select any of the resources under Need Answers Fast? that address your issue.
  6. If that doesn't answer your question, select the Add Case Details button.          
  7. Complete the case form.

Or if you want the field to be available for you whenever and are on a corporate account, please reach out to your DocuSign Account Executive/Manager. S/he will be able to provide guidance, information and pricing. 

However, If you are a DocuSign Web customer and are the DocuSign Administrator on the account (no assigned Account Executive/Manager), you should reach out to our Sales org at https://www.docusign.com/contact-sales or  1-877-720-2040. 

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Reply


Code of Conduct