Adding Fields Disabled in My Account

Hello @busy,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you, are you the only admin of the account? if not have you tried to contact another admin? Are you using an integration? If so, can you provide the name of the integration?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @busy,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi there,

My free trial account has the same issue.

I signed up for trial account. When try to add basic signature field, it says: 

The account administrator has disabled adding fields.

Does it mean that free trial account has no capability to add any basic field? 

is the personal plan capable to add such signature field?

thanks

I’m free trial account. I guess signature field is one of the basic field? or it’s not in the plan of “free trial account”

Thank you

Hello ​@wjiang200,

Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.

We're sorry to hear about the error message you get when adding the signature field to your document. Let's work together to sort this out.

Signature field is available on free trial accounts as it’s based on the Business Pro paid account type. For reference: Docusign eSignature Free Trial FAQs

Just to confirm, do you happen to have multiple Docusign accounts? Can you please verify that you are logged in to the free trial account? Accessing another account with a different permission profile (not DS Admin/ DS Sender) may throw the error. More guidance here: Switch Accounts and Set a Default Account

I'd also suggest to perform basic troubleshooting, such as clearing your browser's cache, trying it in another browser, or incognito 👉 How do I clear the cache and cookies in my browser?

Let us know how it goes, or if you have more questions, we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others, too!

Hi there ​@wjiang200,

I hope you're doing well. I'm just checking in to see if the solution provided has been helpful in resolving your issue or at least pointed you in the right direction. If it has, could you please consider marking it as the Best Answer ✅? This will help others with similar questions find the solution more easily.

If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!