Hello @cmc073,

Thank you for reaching out to the Docusign Community.

To confirm, was this How do I create a hyperlink in a Docusign document? the guide that you followed?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher, 

Yes that is the guide I followed, the process worked for hyperlinks to websites, but not for email addresses. 

Regards

cmc073

Hello @cmc073,

Is the link showing as clickable or not during the signing session and the completed document?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

The links are clickable and are showing as clickable in the completed document, the problem is that they are going to a website instead of the email address entered, for example if the email address was cmc073@docusign.com.au, then it is going to the Docusign website. So it is picking up the company name in the email address and going to that site instead of the entered email address. 

I assumed this is because I am using #HREF, but cannot find any reference to using an alternative for an email address. 

Regards, 

cmc073

Hello @cmc073,

Can you provide a screenshot of the field configuration? I recommend hiding any sensitive information if needed.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher, 

See below, I also tried changing the Field Type to Email Field but this then inserts my own email address, which I do not want, I want the accounts email address as below - 

Also, I notice that - 

Clicking the hyperlinks while signing the document, website hyperlinks work, email hyperlinks do not.

Clicking hyperlinks from downloaded document, website hyperlinks do not work, email hyperlinks do. 

Thank you

cmc073

Hello @cmc073,

This fields are they being created on a Production account or are they being created in a Demo account? Because I tested this in a demo account and the linker is clickable in both instances during the signing session and the completed document, although the email link goes to a blank page, what are you expecting is that this opens the email application so the recipient can create the email and sent it right away.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher, 

This was in a Production account. 

I have now got this to work, as you advise above the email link is now clickable in both the signing session and the completed document. The difference being, as I said previously, when clicked in the signing session it takes the signer to the website associated with the email address. When clicking the completed document it does open an email to send. 

Also, I should add, with hyperlinks to websites, these only work in the signing session, not the completed document. I have worked around this by using both the hyperlink in the original pdf used and also the hyperlink from docusign in two columns, with the docusign link as the name of the site. This way the person signing can click either while signing or on the completed document. 

Thank you for your assistance :)

cmc073

Hello @cmc073,

Glad to hear that you were able to find a solution for this, thank you for providing the feedback to the rest of the community.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.