I recently recieved an email to sign an agreement through DocuSign. Unfortunately, I have not been able to add it to my mobile app’s library of documents to be signed. It always opens in a web browser, and none of the options allow me to add it to mobile or my account. I would like to know how to add it to the mobile app, and would appreciate any assistance with the matter. Thank you! :D
Adding DocuSign agreements to mobile app

Best answer by Melanie.Panguito
Hello
I appreciate the detailed response.
Unfortunately, if the account is created after the envelope was sent, envelopes will not automatically appear in the new account.
In your case, the envelope was sent to a recipient account (a placeholder account) on the same server as the sender account, which is a common occurrence, and it is done by the system.
You can contact the Sender to Correct the envelope. This involves changing the Name and email address of the user to something else, finishing the correction, and then doing another Correct to change it back to the appropriate User and Email address. This process will trigger the envelope notification to be landed in your Docusign Inbox as long as your Docusign account has the same eSignature server as the sender's (na1,na2,na3,na4).
I hope this is helpful. Thank you and take care!
Best regards,
Melanie | DocuSign Community Moderator
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