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Hello, i have been using Docusign for the past 4 years, and this is the first time that i face issue in adding a new user. I have removed 2 users so i replace them with 1 new but i cant find the add user button anymore. Any clue about whats going on?

Hi Cynthia,

 

Is your DocuSign license user based? 

It is a corporate account

Hi,

Assuming that you have the permissions

If it is a stand alone account it will be under Settings> Users

If Org Admin is turned on, then DocuSign Admin > Users> Users

If SSO is turned on, then it is managed in that tool 
 

 

Hi @Cynthia,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

My problem is still there. I would like to get in touch with customer support to solve it. 

Hi @Cynthia,

 

Would it be possible for you to provide a screenshot of the options that you have in the account Settings?

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Cynthia,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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