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CynthiaNew Voice
New Voice
February 9, 2024
Solved

Adding a user

  • February 9, 2024
  • 7 replies
  • 175 views

Hello, i have been using Docusign for the past 4 years, and this is the first time that i face issue in adding a new user. I have removed 2 users so i replace them with 1 new but i cant find the add user button anymore. Any clue about whats going on?

    Best answer by James.DunmoreSmith

    Hi,

    Assuming that you have the permissions

    If it is a stand alone account it will be under Settings> Users

    If Org Admin is turned on, then DocuSign Admin > Users> Users

    If SSO is turned on, then it is managed in that tool 
     

     

    7 replies

    neethujkp
    Frequent Contributor
    neethujkpFrequent Contributor
    Frequent Contributor
    February 9, 2024

    Hi Cynthia,

     

    Is your DocuSign license user based? 

    If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.
    New Voice
    CynthiaNew VoiceAuthor
    New Voice
    February 12, 2024

    It is a corporate account

    Docusign Employee
    James.DunmoreSmithDocusign EmployeeAnswer
    Docusign Employee
    February 13, 2024

    Hi,

    Assuming that you have the permissions

    If it is a stand alone account it will be under Settings> Users

    If Org Admin is turned on, then DocuSign Admin > Users> Users

    If SSO is turned on, then it is managed in that tool 
     

     

    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    February 27, 2024

    Hi @Cynthia,

     

    I hope you are doing well.

     

    I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

     

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

     

    Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,

     

    Christopher | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

    New Voice
    CynthiaNew VoiceAuthor
    New Voice
    February 29, 2024

    Hi Christopher,

    My problem is still there. I would like to get in touch with customer support to solve it. 

    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    February 29, 2024

    Hi @Cynthia,

     

    Would it be possible for you to provide a screenshot of the options that you have in the account Settings?

     

    Best regards,

     

    Christopher | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    March 14, 2024

    Hi @Cynthia,

     

    I hope you are doing well.

     

    I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,

     

    Christopher | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

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