+2Hi DocuSign Expert,
Need your help for this condition below.
If I and my colleague have same email to log in to DocuSign, could we do log in and use DocuSign and send envelopes together at the same time?
Note: we are in the different region, example I am in Asia then my colleague in USA.
Thank you.
Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
Yes, if you have multiple DocuSign accounts using the same email address but on different sites, you can switch between them after logging in by selecting your profile image and then "Switch Account".
However, if you are using one account only and just so happen to use it in a different region, you can use the same account to log in from two different browsers.
However, if you encounter issues logging in with one browser, it may be due to browser-specific settings or cached credentials.
If you can log in successfully with one browser but not another, you may need to troubleshoot the browser causing the issue.
Please take note that we don’t highly recommend doing this as this may lead to any login issues and we don’t have explicit documentation that this is possible.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+12there is no concurrent session limit. but their lock for one oject, the two user can’t edit the same object. but we suggest use two different user for signing.
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+8Hello
Thank you for reaching out here in Docusign Community.
Yes, if you have multiple DocuSign accounts using the same email address but on different sites, you can switch between them after logging in by selecting your profile image and then "Switch Account".
However, if you are using one account only and just so happen to use it in a different region, you can use the same account to log in from two different browsers.
However, if you encounter issues logging in with one browser, it may be due to browser-specific settings or cached credentials.
If you can log in successfully with one browser but not another, you may need to troubleshoot the browser causing the issue.
Please take note that we don’t highly recommend doing this as this may lead to any login issues and we don’t have explicit documentation that this is possible.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
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