Skip to main content
  • Home
  • Community
  • Core Capabilities
  • eSignature
  • A recipient I send to twice a month has a new email address. When I type in her name her old email pops up. How can I update the popup to be her new email? I've sent her documents with her new email, but it doesn't pop up ever. Thanks.
A recipient I send to twice a month has a new email address. When I type in her name her old email pops up. How can I update the popup to be her new email? I've sent her documents with her new email, but it doesn't pop up ever. Thanks.

Hello, 

Thank you for reaching out here in the DocuSign Community. 

Sure, there are two ways to change it, depending on where you are sending the envelopes from.

If you are sending it from DocuSign, you may find the steps here: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=kym1578456321134.html&_LANG=enus

If you need the email changed on your CLM account side, you may find the steps here: https://support.docusign.com/s/document-item?bundleId=fsk1642969066834&topicId=ihy1576610083628.html&_LANG=enus

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator

Thank you! Found what I wanted.

* Please note that I do not expect a reply from anyone on evenings and weekends.

Reply


Code of Conduct