2 DocuSign accounts

Question

Hello,We have user who has @ DocuSign Accounts with the same email address, but different Account #'s. Ss there a way to get rid of one those accounts? I have seen a few  other related threads here but I did not see one that provided a solution for this in particular. Can someone point me in the right direction? Thanks,Fred

David.Schmitz · Accepted Answer

@fljoiner-UNCSOHere is a DocuSign article on closing an account, just make sure you are under the correct Account.https://support.docusign.com/s/articles/How-do-I-cancel-or-downgrade-my-accountAlso if you have any difficulties you can open a DocuSign Support case and provide the Account # you wish to close and they can do that.

nathaly.monge · Answer

Hello @fljoiner-UNCSO,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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