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Question

Unable to Access Partner Program Guides – Viewing Limit Reached

Hengfeng Ge
Rising Star
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I am experiencing an issue accessing the DocuSign Partner Program Guides, including:

  • Docusign Tiered Partner Program Guide
  • Reseller Guides (Resell Core Program Guide & Referral Benefits Guide)
  • Independent Software Vendor (ISV) Embed Guide

When trying to access these documents, I receive the following error message:

Unable to process request. The viewing limit for the content delivery has been reached.
To protect your organization from excessive usage and "denial of service" attacks, we limit the number of content delivery views allowed in a 24-hour period. Try viewing the content again later.

I am accessing these normally, and my viewing frequency is very low (just a few times), so I don’t understand why I would be hitting a viewing limit for the entire day. Could you please check if there is a misconfiguration or an unintended restriction?

Thanks for looking into this!

Best regards,

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries

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2 replies

Reuben.Ng
Docusign Employee
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  • Reuben.NgDocusign Employee
  • Docusign Employee
  • 17 replies
  • March 14, 2025

Hi ​@Hengfeng Ge ,

 

Thanks for reaching out.

Please open a case with the Partner Support team so we can further investigate this issue. Kindly include the error message received when accessing the DocuSign Partner Program Guides.

Jerry.Withers
Docusign Employee
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  • Jerry.WithersDocusign Employee
  • Docusign Employee
  • 12 replies
  • March 14, 2025

It appears to be a Salesforce issue and we now have a ticket open with them to look into it.  It is an intermittent issue, so trying again may work, or not.  Thanks ​@Hengfeng Ge for bringing this to our attention. I’ll try to update as I receive more information.

Regards,

Jerry

Jerry Withers, Senior Partner Specialist, Docusign

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