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When saving a document to PDF, it is actually saving as a Word document. How do I fix this?

C
Docusign Employee
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I've even tried printing to PDF and it saves as a Word document.

Best answer by Community Expert

Is the file extension .PDF or .DOCX? Also you may be seeing the Application association and not the actual filename. So it is possible that the file is a PDF but shows that the file is associated and therefore can be opened by Microsoft Word. I would start by looking at the filename when you save as PDF to see what is displaying. Also are you saving this from DocuSign as a PDF or from another product?

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2 replies

C
Docusign Employee
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Is the file extension .PDF or .DOCX? Also you may be seeing the Application association and not the actual filename. So it is possible that the file is a PDF but shows that the file is associated and therefore can be opened by Microsoft Word. I would start by looking at the filename when you save as PDF to see what is displaying. Also are you saving this from DocuSign as a PDF or from another product?

C
Docusign Employee
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Your questions helped. I haven't had to do it before, but there is no extension for this particular document. When I add .pdf it now saves as pdf.

Thank you!

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