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The envelope is not accessible at this time. The envelope may have been recalled by the sender or require additional processing. Additionally, the recipient may have failed authentication. This what it show when he resend
- Legacy User
Best answer by Community Expert
It is 2 options
You have failed the authentication options
The Sender has put a correction on the document and not hit complete
Both ways you need to contact the sender. This is the only option.
Regards
Robert
help@template4u.co.uk
- Docusign Employee
- 1935 replies
- Answer
It is 2 options
You have failed the authentication options
The Sender has put a correction on the document and not hit complete
Both ways you need to contact the sender. This is the only option.
Regards
Robert
help@template4u.co.uk
- Legacy User
- 3548 replies
The envelope is not accessible at this time.
The envelope may have been recalled by the sender or require additional processing.
Additionally, the recipient may have failed authentication.
Reply
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