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Receiving a missing option text error alert. Can't find the error. Please help.

C
Docusign Employee
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Receiving a missing option text error alert. Can't find the error. Please help.

Best answer by Community Expert

I figured out the issue - it was a drop down field that had a blank "option" in it that separated Involuntary and Voluntary Termination reasons. This 'option' has been there for many years, so something must of changed on the DS side. I removed the blank option and it now works.

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3 replies

C
Docusign Employee
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I have the same issue. Not sure what is going on. The template hasn't been changed since 8/4 and has been used before today with no issue.

C
Docusign Employee
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Same here. It works to apply the template, but as soon as we try to attach a document we get this error. The templates haven't been changed in months.

C
Docusign Employee
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  • Community ExpertDocusign Employee
  • Docusign Employee
  • 1935 replies
  • Answer
  • September 9, 2021

I figured out the issue - it was a drop down field that had a blank "option" in it that separated Involuntary and Voluntary Termination reasons. This 'option' has been there for many years, so something must of changed on the DS side. I removed the blank option and it now works.

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