Back to Docusign.com
Is there a way to recover purged documents
- Legacy User
Best answer by Community Expert
No, once purged you will not be able to recover. Per the DocuSign article listed at the bottom....
"Envelopes remain in the purging queue for 14 days, after which the documents in the envelopes are removed permanently from the DocuSign system and cannot be recovered by anyone, including DocuSign Support."
https://support.docusign.com/en/guides/ndse-user-guide-purge-envelopes
- Docusign Employee
- 1935 replies
- Answer
No, once purged you will not be able to recover. Per the DocuSign article listed at the bottom....
"Envelopes remain in the purging queue for 14 days, after which the documents in the envelopes are removed permanently from the DocuSign system and cannot be recovered by anyone, including DocuSign Support."
https://support.docusign.com/en/guides/ndse-user-guide-purge-envelopes
+1- Newcomer
- 1 reply
Dear community,
I am trying to recover deleted documents. I am reaching sender and receiver envelopes but I want to reach the documents and envelopes combine documents. It is really urgent and I have to proof to complete the task on time. I need to the document as soon as possible.
you can find the requested document in attachment.
could you please help me :)
Reply
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.