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I have to close my account in Docusign for a while. That's why I want to close my account until I will come back. It will be appreciated if you let me know it.
Solved
I want to cancel my subscription to Docusign as soon as possible. Please let me know how to do.
- Legacy User
Best answer by Community Expert
Hi,
Thank you for reaching out to the DocuSign Community.
We generally recommend downgrading your account to a free plan, rather than closing it. This will enable you to retain access to your existing completed documents, free of charge.
If you want to cancel your existing account you can follow the link below to self-serve:
https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account
Please keep in mind that when you sign up for a DocuSign plan, you must agree to the Terms and Conditions for Use of DocuSign Service Plans. This agreement contains important information about fees and payment terms, return of balances, account terms, and terminations. We can only process cancellations and refunds according to the terms specified there.
If you would like to get live assistance you can also get in touch with DocuSign Support and an agent can cancel the account for you.
Thank you for using DocuSign, we hope you find this information useful and have a wonderful rest of your day!
Rebeca P.
Community Moderator
- Docusign Employee
- Answer
Hi,
Thank you for reaching out to the DocuSign Community.
We generally recommend downgrading your account to a free plan, rather than closing it. This will enable you to retain access to your existing completed documents, free of charge.
If you want to cancel your existing account you can follow the link below to self-serve:
https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account
Please keep in mind that when you sign up for a DocuSign plan, you must agree to the Terms and Conditions for Use of DocuSign Service Plans. This agreement contains important information about fees and payment terms, return of balances, account terms, and terminations. We can only process cancellations and refunds according to the terms specified there.
If you would like to get live assistance you can also get in touch with DocuSign Support and an agent can cancel the account for you.
Thank you for using DocuSign, we hope you find this information useful and have a wonderful rest of your day!
Rebeca P.
Community Moderator
- Legacy User
I have not used the subscription. The account is new. I selected a personal monthly payment plan, @ $42.39 a month. I want to close it before the April payment is due. I do not want to downgrade.
- Community Moderator
Hello
Thank you for reaching out, and welcome to the Docusign Community! Apologies if you’re seeing Code 4040: site not found when you click the links mentioned above.
I tried to access the links, and it works fine on my end. Have you tried a different browser and see if it pushes through? Please feel free to share with me how we can help you further. Rest assured, we’re here to help!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
Hello
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."
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