I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted. Please help.

Hello,

Thank you for reaching out to the DocuSign Community.

Ok, let's try to do the following, please log in to your DocuSign account, then try going to this link, please add the envelope ID that is sending the notifications out, please switch it with the [envelopeID] wording in the link: https://app.docusign.com/documents/details/>envelopeID]

example, (the "x" takes up one letter/number of your envelopeID, should be a total of 32 letters/numbers): https://app.docusign.com/documents/details/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Deleting the envelope from the interface just deletes it from your view. Please keep in mind that you should void or purge the envelope before deleting it. That link I provided, in theory, should still allow you to access the envelope's details page so that you can void it.

Please let us know if you require further assistance.

You can always create a case to have a Support agent work the case with you.

https://support.docusign.com/en/contactSupport

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Nathaly| DocuSign Community Moderator