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Question

Mail Not received to Recipient Mail box in Developer account

  • January 22, 2025
  • 1 reply
  • 49 views
K
Newcomer
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As part of the development process, I am sending an envelope to the recipient through the DocuSign developer account (r**************@********) The email is successfully sent from DocuSign, as I can see the email content in the Developer Account Console page. However, the recipient does not receive the email in their mailbox, even after checking the Spam folder.

Initially, we suspected it might be a firewall issue. I also tried sending the envelope to my personal email ID, but it didn’t work either. Although the email is sent from DocuSign, it is not received in the mailbox.

Could this be because we are using the developer account?

1 reply

D
Newcomer
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  • dsalengaNewcomer
  • Newcomer
  • 1 reply
  • January 24, 2025

Hi ​@Kasthurirangan,

Same problem here, just created a developers account under docusign last 2days ago and trying to migrate a 3rd party app and the recipient emails doesn’t received the emails requested. my initially thought the problem is the integration but doing it on Home (https://apps-d.docusign.com/send/home) it doesn’t sends email. I tried to register again using a regular free trial and it went thru. so this might be on the developer side? Thankfully I stumble on your post. waiting for an update too

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