Recipient Authentication is US based when ,most are not

Question

Recipient authentication was requested from signers even when it was disabled. Now when these authentications are sent, most of the recipients are not based in US but are mandated to fill out us based codes. please how do i resolve this?

Vinicius.Rodrigues · Accepted Answer

Hi ​@Jasperow, thanks for your message!This could be caused by a few different reasons. My main guess would be that your account is requiring mandatory authentication for all your recipients. Try checking this information in Admin > Security Settings > Recipient Authentication Settings. My suggestion is to keep the option "The sender can require that a recipient must authenticate on any envelope sent from this account" selected, as this will make it optional for senders.If this is not the case, check your templates directly. It is likely that when they were created, the Recipient Authentication option was requiring some type of authentication.I hope this helps!

Melanie.Panguito · Answer

Hello ​@Jasperow,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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