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Is payment immediately processed when providing a new payment method for a suspended account so account can be immediately accessed?

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nathaly.mongeAnswer

Docusign Employee

Hello @RMH ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that your account has been suspended, I understand you would like to know if payment is immediately processed for immediate account access.

Payment attempts are usually made after midnight, so if you update your payment method today and everything goes well, the account should be available for further use the next day. For more information on suspended accounts, please view: Account suspension FAQ

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @RMH ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that your account has been suspended, I understand you would like to know if payment is immediately processed for immediate account access.

Payment attempts are usually made after midnight, so if you update your payment method today and everything goes well, the account should be available for further use the next day. For more information on suspended accounts, please view: Account suspension FAQ

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

N

nathaly.monge

Docusign Employee

Hello @RMH ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.