Trying to share access.

Question

I have multiple users set up with shared access. I have tried to add an additional person to that access. She had previously used her work email to sign a document and when she logs in she only sees that info and stating she has three signs left and nothing about the shared access. I searched through the resources but cannot find an answer. I need to get this user the shared access (in my hub she shows active) but the user isn't seeing it.

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.Apologies for the inconvenience. I understand you are trying to share access with a user.Is the user logged in to the correct account? (They might have an account under the same email address separate from the corporate one, try sending them a reset password).Were the steps in this article followed to share the access with the user?: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=ddd1660785625415.html&_LANG=enusLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

Community Member · Answer

The extra account was the problem. Resetting the password has fixed the issue! Thank you.

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