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Trying to share access.

  • 7 September 2023
  • 2 replies
  • 67 views

I have multiple users set up with shared access. I have tried to add an additional person to that access. She had previously used her work email to sign a document and when she logs in she only sees that info and stating she has three signs left and nothing about the shared access. I searched through the resources but cannot find an answer. I need to get this user the shared access (in my hub she shows active) but the user isn't seeing it.

Hello,

Thank you for reaching out here in the DocuSign Community.

Apologies for the inconvenience. I understand you are trying to share access with a user.

Is the user logged in to the correct account? (They might have an account under the same email address separate from the corporate one, try sending them a reset password).

Were the steps in this article followed to share the access with the user?: https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=ddd1660785625415.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

The extra account was the problem. Resetting the password has fixed the issue! Thank you.

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