Shared access

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why can’t my users see all envelopes under shared access? it seems only one envelope appears and nothing in history.

JohnSantosAnswer

Guru

@JerryKennedy - There could be a couple of reasons why that is happening. First, make sure that those users are in the correct account. It is often a matter of having access to multiple accounts, and all they need to do is switch accounts. Switch Between Accounts (docusign.com)

There might be also a filtering option in DocuSign. If the envelopes are older than 6 months, you might need to adjust the settings. Using Filters (docusign.com)

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@JerryKennedy - There could be a couple of reasons why that is happening. First, make sure that those users are in the correct account. It is often a matter of having access to multiple accounts, and all they need to do is switch accounts. Switch Between Accounts (docusign.com)

There might be also a filtering option in DocuSign. If the envelopes are older than 6 months, you might need to adjust the settings. Using Filters (docusign.com)

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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nathaly.monge

Docusign Employee

Hello @JerryKennedy ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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