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SAML SSO ERROR: You have attempted to access a restricted URL


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I am getting below error while trying to SSO using SAML.

“You have attempted to access a restricted URL. If you feel you have reached this page in error, please contact your internal system administrator . Transaction Id: 144e091c-e10f-4c9f-9ae5-d63d266b2a29”

This errors seems to be happen randomly.

 

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Best answer by Christopher.Alpizar 22 May 2024, 16:36

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Hello @Prabu

 

Thank you for reaching out here, I appreciate you bringing your question to this Community.

 

I apologize for not being able to assist you on this post or for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you are randomly getting the error “You have attempted to access a restricted URL. If you feel you have reached this page in error, please contact your internal system administrator. Transaction Id: 144e091c-e10f-4c9f-9ae5-d63d266b2a29”, while trying to SSO using SAML.

 

 

Because the SAML response might contain Private Identifiable Information, you will need to open a case with Docusign Support, this is due to that type of information cannot be disclosed in this public forum.

 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

 

If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

 

  • North America: 1-800-379-9973
  • Australia: +61 1800 841 231
  • United Kingdom: +44 203 714 4800
  • France: +33 975 181 331 (09:00 - 17:00 CET/CEST)
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  • Germany: +49 800 7241 748 (09:00 - 17:00 CET/CEST)
  • Netherlands: +31 20 808 5264 (09:00 - 17:00 CET/CEST)

 

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 3
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Hi @Prabu,

 

I hope you are doing well.

 

I would like to confirm if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Yes got it, Thanks for the support.

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