Hello VeJaD,

Thank you for reaching out here in the Docusign Community. We received your concern regarding your envelope allowance.

We know how important your envelope allowance to send an envelope. Rest assured that we’ll do our best to help.

It looks like you are on a monthly plan with an envelope allowance of 10 envelopes per month. This allowance has already been used up in the current month and for some reason the system still allowed you to send more even if you have used your available allowance.

When the system detected that you've exceeded your allowance, it will add on your used envelopes and will be deducted to your next allowance renewal. 

The screenshot states that the envelope allowance will reset on 17th of March 2024. Then you will be able to send 1 envelope until it renews again on January 17th 2025.

You need to add a seat to get more envelopes if needed.

I have links below that will provide more information about envelope allowance and how you can add a seat on your account.

FAQ: Docusign Envelope Allowance
Add Envelopes and Seats

Let us know if you need further assistance with this.

Best regards,

Marco Paulo| Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I’m Having issues too. I started the free trial on 12/4/24 and used all the envelopes I had, so I upgraded to a paid plan today 1/1/25 and it’s still saying I don’t have any envelopes to use… what is going on? I just paid for a plan so I would have envelopes to use. I also to open a case about this and it says ‘your Docusign plan does not support opening cases’ that I need to upgrade my plan to open a case but all paid plans should be able to open a case to my understanding. Very frustrated… Help please!