Hi all,
One of our tenant users received an email from no_reply@docusign.com mentioning that Docusign isn’t able to process the payment because the payment info is incorrect or outdated.
Is this a valid mail?
Thanks in advance,
Karim Zaki
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Hello
Welcome to the Docusign Community and thank you for posting your concerns!
It is a valid email address, however, I recommend you create a support case to have your account details confirmed and if all is correct you can disregard that email notification you received.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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