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How do I get rid of envelope id and frame around signature on my document?

C
Docusign Employee
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I've seen this question posted and answered before, but the options to fix it no longer exist. How do I get rid of these?

Best answer by Community Expert

A DocuSign Admin can go to Admin Console, then Signing Settings, change the DocuSign Frame to "do not add frame", under the Signature section and Save. Here is a DocuSign article that explains more, look under the "Signature options" section...

https://support.docusign.com/en/guides/ndse-admin-guide-signing-settings

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3 replies

C
Docusign Employee
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A DocuSign Admin can go to Admin Console, then Signing Settings, change the DocuSign Frame to "do not add frame", under the Signature section and Save. Here is a DocuSign article that explains more, look under the "Signature options" section...

https://support.docusign.com/en/guides/ndse-admin-guide-signing-settings

C
Docusign Employee
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Thank you for answering. However, that option does not exist in my admin. 1

C
Docusign Employee
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There are several possibilities why you are unable to see that option...

1) Your current DocuSign permission restrict access. If you are a full DocuSign Admin then this cannot be the reason.

2) Your Account plan does not include this feature or functionality.

3) The feature was not enabled by DocuSign. I have seen several scenarios where Accounts have been upgraded or features were not enabled at Account startup, even when a DocuSign Account should have that feature.

My suggestion is to create a DocuSign Support case indicating the missing functionality and checking to see if this can be enabled based on your Account plan feature set.

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