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Extra envelopes

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Hi Everyone,

Am I wrong or before it was possible to buy some extra envelopes without adding a new user ? Like buying 10 extra and add it to your own account ?

Thanks for your help !

Laureline

N

nathaly.mongeAnswer

Docusign Employee

Hello @Laureline ,

Welcome to the Docusign Community and thank you for posting your concerns!

I understand you would like to know if there was a recent change regarding the purchase of envelopes now recurring the purchase of seats.

This was a not a recent change. Adding envelopes will automatically add an additional seat. This becomes a recurring charge on every renewal unless it is removed or adjusted prior to the account renewal date: What happens if I exceed the envelope allowance on my Docusign eSignature plan?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @Laureline ,

Welcome to the Docusign Community and thank you for posting your concerns!

I understand you would like to know if there was a recent change regarding the purchase of envelopes now recurring the purchase of seats.

This was a not a recent change. Adding envelopes will automatically add an additional seat. This becomes a recurring charge on every renewal unless it is removed or adjusted prior to the account renewal date: What happens if I exceed the envelope allowance on my Docusign eSignature plan?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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L

Laureline

Author

New Voice

Thank you very much for your answer !

Could you just tell me then what happen if I exceed my 100 envelopes ? Is it automatically adding me a new seat ?

Thanks in advance,

Laureline ;-)

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N

nathaly.monge

Docusign Employee

Hello @Laureline ,

Thank you for reaching back,

If you exceed the envelope limit, it will give you an error informing you that you have reached the limit and request you to add a new seat, but they will not be added automatically.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

L

Laureline

Author

New Voice

Hello,

Thank you very much for your help, that’s all I need to know.

Have a nice day,

Laureline

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N

nathaly.monge

Docusign Employee

Hello @Laureline ,

Thank you for reaching back,

Glad to be able to help however I can, I hope you have a great day!

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

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