Skip to main content

Hi Everyone,

Am I wrong or before it was possible to buy some extra envelopes without adding a new user ? Like buying 10 extra and add it to your own account ?

Thanks for your help !

Laureline 

Hello @Laureline ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I understand you would like to know if there was a recent change regarding the purchase of envelopes now recurring the purchase of seats.

 

This was a not a recent change. Adding envelopes will automatically add an additional seat. This becomes a recurring charge on every renewal unless it is removed or adjusted prior to the account renewal date: What happens if I exceed the envelope allowance on my Docusign eSignature plan?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Thank you very much for your answer !

 

Could you just tell me then what happen if I exceed my 100 envelopes ? Is it automatically adding me a new seat ?

 

Thanks in advance,

 

Laureline ;-)


Hello @Laureline ,

 

Thank you for reaching back,

 

If you exceed the envelope limit, it will give you an error informing you that you have reached the limit and request you to add a new seat, but they will not be added automatically. 

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Hello,

 

Thank you very much for your help, that’s all I need to know.

 

Have a nice day,

 

Laureline 


Hello @Laureline ,

 

Thank you for reaching back,

 

Glad to be able to help however I can, I hope you have a great day!

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Reply