Hello @melV ,
Welcome to the Docusign Community and thank you for posting your concerns!
Please see the following announcement regarding important changes to Docusign Live Inbound Phone Support: https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
Phone-Support?language=en_US”
There is an option to create a case without the the need to log in to your account under “More support options”.Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!