Change of Admin email adrees

Hello @Manu ,

Welcome to the DocuSign Community and thank you for posting your concerns!

I’m sorry to hear that you are not getting the needed notification, I understand the email is incorrect and therefore you are unable to activate your account.

Unfortunately, in these cases it is best to create a new account with the correct email address, if the account with the wrong email address has already been paid for, I also recommend you create a support case requesting the other account to be closed and a possible refund if eligible: DocuSign Refund Policy

You can open a case using the following link: https://support.docusign.com/en/contactSupport  

1. Select Open a Support Case at the top of the page.
2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
3. Log in using your Product credentials (email and password) and select Continue:
   1. The DocuSign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
   2. Have issues logging in? Try these troubleshooting steps.
4. Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
5. Select any of the resources under ‘Need Answers Fast?’ that address your issue.
6. If that doesn't answer your question, select the Add Case Details button.          
7. Complete the case form.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi

Thanks for your reply, But how do I open a support case when I do not have the password to login since the email id is wrong I cannot even reset the password. And same issue is while cancelling the subscription since I am not bale to login due to wrong credentials. Please help resolve this.

Hello @Manu ,

Thank you for reaching back.

Of course my apologies, in the case you are unable to access your account, there is an option in the following link called “More Support Options”: https://support.docusign.com/en/contactSupport  

1. You would need to click the dropdown “I can’t reset my password or I don’t have an account”
2. Select from the product dropdown “eSignature”
3. Fill out the form and submit

That will open a case with Customer Support without the need to log in to your account.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @Manu ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi there. I'd begin by closing the incorrect account and then proceed to set up a new one, ensuring that  the correct info is inputted this time around.