​@Poemy Xue Are your account subscribe from Docusign Web Site? It is available in our standard account which is from Docusign Partner.

please check the edition comparation, Envelope Custody Transfer is available in standard plan which is Direct Only, it mean not from Docusign website. 

How many envelope your account will send in one year? 

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Hello ​@Poemy Xue,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand you do not see the Custody Transfer under the Admin section. I sincerely apologize, and rest assured that I'll make my best effort to help you. 

Checking Docusign Pricing | eSignature Plans for Personal & Business, the custody transfer for the Standard plan is available. If you do not see the option, this may be due to a backend setting that has not been activated. A support agent can check if this is the case, so creating a support case for clarification would be advisable. 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

I hope this is helpful. If you found this response useful, please mark it as the "Best Answer "  by clicking “Select as Best.” This will help other users with similar questions locate it more quickly, and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Poemy Xue,

How are you? I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.