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Can we change the users email address as an admin?

  • 7 September 2023
  • 2 replies
  • 77 views

I'm a user admin of Docusign to create/change/delete the users in my organization.

I wanted to change email address for our user, but I couldn't find the option.

Can we change it somehow?

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand that you would like to change the email address of a user as an admin.

I'm sad to say that this is not possible; the change of an email address is a user-level setting and the admin can not change it.

The only exception will be if the account is linked to an Organization that has Single Sign On enabled. For more information, please view the following article: https://support.docusign.com/s/articles/How-can-an-administrator-change-a-user-s-email-address?language=en_US

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello Nathaly,

Thank you for answering my question. We are using SSO solution so will close the account and create the new one.

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