Can a non-Admin see that a task was reassigned to them?

Forum|Forum|3 years ago
December 29, 2022
5 replies
102 views

End users are reassigning tasks to each other, and as an Admin, I can look at the workflow to see that it was reassigned. But, is there a way for non-admins to see that the task was reassigned? The activity doesn't show the reassignment.

CLM

Best answer by Community Expert

if the assignment is random and not managed within the task group (non-admin can see other tasks by having View Task Group permission in the group), I am afraid this is not currently possible without looking at the step itself.

Regards,

Carlo

C

Community Member

Legacy User

Hi,

task reassignments must follow a rule to be managed.

how do you assign the task in the first instance? are the resources part of a group or a task group?

There are many ways you can extract that info from the system:

from a task group. each taskgroup master can see task assignments on the task queue page. a taskgroup master can have any profile you want. make sure who wants to see the list is a taskmaster. more info
using a report: you can create a report on a particular WF or step and share the report to the public. whoever runs the report, will be able to see the latest task assignment updates
ManagedBy: make a user the "manager" of another user and it will see all the managed user tasks.

Hope this helps.

C

Community Member

Legacy User

Thanks for your response. We are not having trouble seeing assignments - end users are able to see these, which are accomplished through a Choice step in the workflow (assigned to a task group and a task owner). But in some instances, the the initial task owner is manually reassigning to a new task owner, all of whom are in the same task group. Although I can look into the workflow to see that the reassignment occurred, I don't know how a non-Admin can see the reassignment. Is that possible?

C

Community Expert

Answer

Docusign Employee

if the assignment is random and not managed within the task group (non-admin can see other tasks by having View Task Group permission in the group), I am afraid this is not currently possible without looking at the step itself.

Regards,

Carlo

C

Community Member

Legacy User

Thank you! I submitted an enhancement request for this functionality.

Justin Jiang

Established Contributor

Seems to be a known issue, maybe create task groups. so everybody in group can see.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.