@Mounika Gangala 

This is a very generic error and does not contain any clues what went wrong.

Please contact the Docusign Support to get more insights and resolve this issue.

Hi @Mounika Gangala,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hi @Alejandro.Ramos 

Hope you are doing well.

Thank you for the follow-up. The issue was resolved after I cleared the browsing history, closed the browser and then reopened it. Everything is working fine now.

Thanks,

Mounika