Uploading Multiple folders at once in Docu Sign CLM using SFTP

Question

Hello Community,

I am trying to upload multiple folders with differe documents inside the folders on Docu Sign CLM. any one ever tried this? I have followed instructions on the support center using WINSCP as my Client and using port 22, Host name as my url sftp://sftpuatna11.springcm.com and then username as my email that i use to log into my Company’s Docu sign account which is my company email and the same password but i keep getting access denied for some reason. Please i need answers and help ASAP. Thank you all for your contributions.

Scott Brooks · Answer

If you go to CLM > Admin > Integrations> System Domains, it will provide the proper sftp address for you to use. You seem to be trying to connect to a UAT account when it is likely you are needing/wanting to push documents in PRD which would not have a “uat” in the address.sftp://sftpuatna11.springcm.com. Also depending on which data center your account was created in, the na11 may be 21 or something else.

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