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Reduce seats & downgrade

S
Newcomer
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Hi All,

I am trying to reduce my seats from 2 down to 1, and also wanting to downgrade from Business Pro to Standard.

However, it seems the system only allows one or the other, not both? Is this correct or is there another way to do both?

Thanks.

Best answer by Vinicius.Rodrigues

Hi @Stewart !

If you don't see the options you want, you can open a ticket with the support team. They’ll check what is assigned to your account and they may make any necessary adjustments.

Please check the article How do I change my DocuSign plan? to get more information, and you can open a case by accessing this website: https://support.docusign.com/s/contactSupport?language=en_US

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2 replies

Vinicius.Rodrigues
Docusign Employee
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Hi @Stewart !

If you don't see the options you want, you can open a ticket with the support team. They’ll check what is assigned to your account and they may make any necessary adjustments.

Please check the article How do I change my DocuSign plan? to get more information, and you can open a case by accessing this website: https://support.docusign.com/s/contactSupport?language=en_US

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
Justin Jiang
Digital Collaborator
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  • Justin JiangDigital Collaborator
  • Digital Collaborator
  • 205 replies
  • April 25, 2024

Any updates?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

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