Recipients are no longer getting scheduled reports

Forum|Forum|2 years ago
May 9, 2024
1 reply
123 views

Hello,

Our recipients have recently stopped receiving a custom scheduled report that we used to get in the last 11 days.

Can anyone who has had similar issue in the past let me know how this was resolved?

Thank you,

CLM

Best answer by Alexandre.Augusto

Hello, @Ola S

You are welcome to the Docusign Community!

Have you verified the the Schedule used to send the reports?

There is a reccurrence option and the settings acordingly hourly, weekly, monthly. Also there is a Start and an End dates.

I hope that helps!

Best,

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Ola S

You are welcome to the Docusign Community!

Have you verified the the Schedule used to send the reports?

There is a reccurrence option and the settings acordingly hourly, weekly, monthly. Also there is a Start and an End dates.

I hope that helps!

Best,

Alexandre

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