Push document updates/redlines back into Salesforce
Is the following possible with DocuSign CLM?
A document is generated with merged values from a record in Salesforce. The document is then reviewed internally and sent externally for review and redlines. When the parties agree that the document is finalized, we’d like to update the original Salesforce record with the new values that are in the document’s merged fields. Is this possible? If so, I would very much appreciate a summary of how one would go about it. Thanks in advance!
Page 1 / 1
@kcampbell
Yes, this is possible and commonly uses. Within a CLM workflow there is a step “Update Salesforce”, which can be used to update field values in Salesforce.com from Docusign CLM variables.
@Michael.Rave Thank you for your response—I really appreciate it. I am aware of the element but am struggling to find documentation on how to use it effectively. Do you mind sharing additional details as to how to use that element to pass an updated value from a document back into the corresponding Salesforce field?
@kcampbell
Sure, let me post a screenshot of an actual configuration of that step, which may help you with the configuration:
This examples is based off a document generation triggered from Salesforce, which means the Salesforce Object Type and the Record ID are part of the payload and can be leverages in the workflow to update Salesforce at a later point in the workflow.
Object Type: Salesforce Object Type, e.g. Opportunity
Search Field: ID
Search Value: Salesforce Record ID, e.g. Opportunity ID (need to match Object Type)
Update Field: Salesforce Field Name
Update Value: New Value, stored in a CLM Variable or hard coded into the step
Very cool!
@Michael.Rave, thank you for providing the details of the above scenario. I have the similar one where I need to update the salesforce field data where it is not available in the template merge field ex: Opportunity Stage. Is that possible?
@animish36
Sure, you can update the Opportunity Stage without any problem. Just input the correct Salesforce Field name and the value you want to set it to, e.g. “Closed Won”.
@Michael.Rave
I tried to modify the Opportunity Name for the moment and I configured the step as below. Please let me know if I am missing anything.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.