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Opening of New Personal Docusign Account

Forum|Forum|2 years ago
February 28, 2024
4 replies
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I just logged in to open a personal account with docusign and I also use a business account with the company I work for which is not under my name.

When I login to the personal account my business account is what comes up.

Why can’t I separate these two accounts at login?

eSignature

Best answer by David.Schmitz

@Island10 When opening the new Account did you use the same email address as the business account? Here is a DocuSign article that explains how two accounts residing on the same server with the same email address would act.

https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=twa1578456463932.html&_LANG=enus

You can set a default account or look at using different email addresses or talk to Support to see if the account can be moved to another server.

D

David.Schmitz

Answer

Hero

@Island10 When opening the new Account did you use the same email address as the business account? Here is a DocuSign article that explains how two accounts residing on the same server with the same email address would act.

https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=twa1578456463932.html&_LANG=enus

You can set a default account or look at using different email addresses or talk to Support to see if the account can be moved to another server.

I

Island10

Author

Newcomer

I’m using a completely different email account. Thank you for sending this over. I will navigate through it and see if I can figure it out.

A

Alejandro.Ramos

Docusign Employee

Hi @Island10,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Justin Jiang

Established Contributor

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Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

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