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Is there a timeout setting for the Wait For action in DocuSign Workflow? or maybe in the signature collection action?

Forum|Forum|3 years ago
January 23, 2023
4 replies
457 views

We have had a few occurrences while we wait for signature, it seems to timeout in 10 days. We have a 'Wait For' action in which errors out with "Timeout occurred waiting for document signature'" I could not find any settings on the action or in the Workflow settings that would suggest timing out in 10 days. Also did some googling and could not find anything...

CLM

Best answer by Community Expert

hi,

you are correct, the human interaction steps, a.k.a steps that require user input, contain a due date setting that allows you to set an expiration date on their actions.

This is also valid for the WaitFor steps.

On top of these settings, when it comes to eSignature, the system set the expiration date based on the template value (standard 120 days); however, when you don't set any value, CLM set the default expiration date to 10 days.

Three possible resolutions:

Set the Due Date on the step
Use a eSign template
Open a ticket to Support and ask to increase the 10 days limit to 120

Regards,

Carlo

C

Community Expert

Answer

Docusign Employee

hi,

you are correct, the human interaction steps, a.k.a steps that require user input, contain a due date setting that allows you to set an expiration date on their actions.

This is also valid for the WaitFor steps.

On top of these settings, when it comes to eSignature, the system set the expiration date based on the template value (standard 120 days); however, when you don't set any value, CLM set the default expiration date to 10 days.

Three possible resolutions:

Set the Due Date on the step
Use a eSign template
Open a ticket to Support and ask to increase the 10 days limit to 120

Regards,

Carlo

C

Community Member

Legacy User

Thank you! I opened a ticket with support and increased the timeout.

Justin Jiang

Established Contributor

Is the max 120?

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T

Tera.Liu

Docusign Employee

Hi,

I would like to clarify the “1. Set the Due Date on the step” suggestion in the above posting.

To change the default signature timeout days via workflow configuration, you can modify the Expiration Days field in the “Send for Signature” step or/and the “Review and Send for Signature” steps in the workflow. The Due Date field in the “Review and Send for Signature” step is the task due date for the CLM user to process the “Review and Send for Signature” task.

Best Regards,

Tera

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