Hello,
Welcome to the DocuSign Support Community! What you are asking assistance with is beyond the scope of moderator expertise regarding CLM.
It appears that you opened a Support case last week in addition to posting here. I talked to the Account Manager for your company and he suggested that you (or someone on your team) could talk to the Pro-Serv contact to get help with this.
Best regards,
Donna | DocuSign Community Manager
Hi,
Let me see if I can help you.
It is important to remember that an attribute value and a variable value are not the same piece of data and although they may start as the same value (either because the variable is writing the attribute or the attribute is writing the variable), in the course of the workflow, these values can diverge as you are observing.
When we want to reference attribute values while in workflow, we recall the workflow builder uses a synonym "Metadata Value" for attribute. You can use the Update Document Metadata Value step to write a variable value (or fixed value) into the attribute.
If you want to go the other direction and refresh your variable with whatever the current attribute/metadata value is, you can use the Find Document step to refresh the current attribute values into the metadata value for the workflow, and then the Update Variable Value step with that value. You can find the variable notation for your metadata from the execution view of the workflow, and then look at the document as a variable, and retrieve the XML, but it's probably something like:
<%#DOCNAME.Documents.Document.ATTRIBUTEGROUP.Contract_Name%>
which you can shorten to:
<%#DOCNAME.ATTRIBUTEGROUP.ContractName%>
or even <%#DOCNAME..ContractName%> if you aren't using that variable name elsewhere.
The Find Document step is your "refresh" to make sure you are getting the current value rather one that has been changed since the workflow started running.
Respond again if you need more help.
Kindly,
Kat Harrison
Correcting Myself: " if you aren't using that variable name elsewhere." should be "if the attribute name is used only in one attribute group."
Thank you, Kat. This worked.