Hello, 

Thank you for reaching out here in the DocuSign Community. 

That will depend on the company, when you create a DocuSign account you would need to register as a Notary, once that is done, you can inform them that the account was created, and you're all set, they can either send you a DocuSign envelope with a field for you to notarize, or they can provide the documents so that you can upload them in your DocuSign account > add yourself as the notary and add them as a recipient and send it out for signature. DocuSign's envelopes are usually sent out via email, but we also have a feature with an extra cost for you to send via SMS.

Please view the following information on how to register your eNotary: https://support.docusign.com/s/document-item?bundleId=gko1642535666104&topicId=sgv1578456585697.html&_LANG=enus

If you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Please click "Select as Best" below if you found the answer to be a valid solution to your issue!

Best regards, 

Nathaly | DocuSign Community Moderator

I had this issue before. You need to register as a DocuSign notary.