Forms field library - Conditions with contains

Forum|Forum|2 years ago
January 29, 2024
3 replies
135 views

I have several conditions on the Forms in General Forms Library that use contains and then some text. Every time I have an update to the Form, the system wipes out the text in the rule. Does anyone else have this issue?

Is there a way to make it stop wiping out the information?

CLM

Best answer by Kelly.Gatling

Hi newtoclm!

Great news! I was able to reproduce this issue. You are not doing anything wrong on your end. It seems to be a glitch with the ‘Contains’ field so the best thing to do, if you have not done so already, is open up an internal support ticket with Docusign and make them aware. Here is additional information on how to open a support ticket: https://support.docusign.com/s/contactSupport?language=en_US.

Thank you for flagging this!
Kelly

K

Kelly.Gatling

Answer

Docusign Employee

Hi newtoclm!

Great news! I was able to reproduce this issue. You are not doing anything wrong on your end. It seems to be a glitch with the ‘Contains’ field so the best thing to do, if you have not done so already, is open up an internal support ticket with Docusign and make them aware. Here is additional information on how to open a support ticket: https://support.docusign.com/s/contactSupport?language=en_US.

Thank you for flagging this!
Kelly

Kelly Gatling | Principal Product Trainer | Docusign University

Justin Jiang

Established Contributor

Your probably can use an advanced workflow and use regex if problem still does not solve.

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N

newtoclm

Author

Digital Collaborator

Yay. This seems to be resolved in the latest release. So thankful as this was a pain every time you needed to update the Form…

😀

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