Is it possible that the recipient download the original file format and not only a PDF version?
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
The envelope is converted to PDF when signed to be formalized, You can go to previous versions in CLM though, but it will not have the signatures.
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