Envelope Limit - Start and End Dates

Forum|Forum|2 years ago
March 31, 2024
2 replies
353 views

I just opened a personal account and am using DocuSign for the first time. I have a limit of 5 envelopes that I can send each month. Would anyone be able to tell me if this limit applies from the day I signed up? Or is it simply monthly, as in the 1st and last day of each month?

For example, if I signed up on 3/29 and sent 3 envelopes before 3/31, do I get another 5 envelopes as of 4/1? Or do I only have 5 envelopes from 3/29 - 4/29?

Any insight or assistance is appreciated. Happy holiday to all who celebrate!

Best,

Jordan

Best answer by Alexandre.Augusto

Hello, @JordanMatthew

Welcome to the DocuSign Community!

Your second question is the correct answer.

If started you personal account plan on 3/29 so it will complete a month (30 days) on 4/29. Based on that, every 29th day in the month you will get the 5 envelopes.

I hope that helps,

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @JordanMatthew

Welcome to the DocuSign Community!

Your second question is the correct answer.

If started you personal account plan on 3/29 so it will complete a month (30 days) on 4/29. Based on that, every 29th day in the month you will get the 5 envelopes.

I hope that helps,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Justin Jiang

Established Contributor

@Alexandre.Augusto Do envelopes ever expire?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

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