Envelope Limit - Start and End Dates

Question

I just opened a personal account and am using DocuSign for the first time. I have a limit of 5 envelopes that I can send each month. Would anyone be able to tell me if this limit applies from the day I signed up? Or is it simply monthly, as in the 1st and last day of each month?

For example, if I signed up on 3/29 and sent 3 envelopes before 3/31, do I get another 5 envelopes as of 4/1? Or do I only have 5 envelopes from 3/29 - 4/29?

Any insight or assistance is appreciated. Happy holiday to all who celebrate!

Best,

Jordan

Alexandre.Augusto · Answer

Hello, @JordanMatthewWelcome to the DocuSign Community!Your second question is the correct answer.If started you personal account plan on3/29 so it will complete a month (30 days) on4/29. Based on that, every 29th day in the month you will get the 5 envelopes.I hope that helps,Alexandre

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