Email Document WorkFlow Step in CLM - Error Handling

Question

Hi allI am looking to implement an “Email Document” step as per https://support.docusign.com/s/document-item?language=en_US&bundleId=yks1643320936212&topicId=hpj1576610096401.html&_LANG=enusI am struggling to find much information on what happens when a bounceback or outbound delivery failure occurs (e.g. SMTP Error 550).  We managed to get some bounceback emails coming back into the system, but want to ensure we cover all failure scenarios appropriately.  Any advice on details for this appreciated! Thanks!

Pawan Gangwani · Accepted Answer

Hello ​@gapWelcome to DocuSign Community!I like the approach that you want to cover all the scenarios andmake it more scalable solution.As far as I used the Email document, all it is needed to have correct email address. Reason of email BounceBack is listed below:1. Recipient email address is incorrect2.Recipient’s email account no longer exists3.Problems with the recipient’s mail serverThanks!

gap · Answer

Thanks Pawan! Problems with the recipient’s mail server is the main concern, and just wanted to ensure these would be included in the bounceback approach DocuSign use - unfortunately its also the most difficult to test! Thanks for the information!

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