Duplicate Email notification

Forum|Forum|2 years ago
June 28, 2024
1 reply
370 views

LS wrote:

Clients completed a docusign envelope at 1:42pm EST.

The email notification that they completed the document arrived at 10:16pm EST.

Also the email notifications that the clients viewed the documents arrived at 10:18pm.

Separately, I recently received duplicate emails of a completed envelope a day or so later.

Is there some sort of issue or glitch occurring with the email notification system?

We are still experiencing this. Yesterday we again received duplicate notifications of completed docusign’s.

CLM

Best answer by Pawan Gangwani

Hello @Mi Thompson

I hope you doing great. As i remember this concern was raised before as well. and I thing the right solution would be the raising a request to the DocuSign support.

Thanks!

Pawan Gangwani

Answer

Hero

Hello @Mi Thompson

I hope you doing great. As i remember this concern was raised before as well. and I thing the right solution would be the raising a request to the DocuSign support.

Thanks!

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